Privacy Policy
Last updated: April 27, 2026
GLO (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the GLO mobile application, website, and related services (collectively, the “Services”).
By using GLO, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
Account Information
When you create or manage an account, we may collect:
- Name
- Phone number
- Email address (if provided)
- Password or login credentials
- Delivery addresses
- Account preferences
Orders and Commerce Information
When you place orders or use shopping features, we may collect:
- Cart contents
- Order history
- Purchase details
- Loyalty points, rewards, tiers, and promotions used
- Delivery instructions
- Customer support requests
Student Verification Information
If you apply for student discounts, student tiers, or student offers, we may collect:
- College or university ID card images
- Proof of enrollment or student status
- Related verification details
This information is used only to verify eligibility, prevent abuse, and manage student benefits.
AI Chat Information
If you use AI chat or recommendation features, we may collect the messages, prompts, or requests you submit through those features.
Device and Technical Information
We may automatically collect:
- Device type
- Operating system
- App version
- Language settings
- Push notification token
- IP address or approximate location
- Crash logs and diagnostic information
Usage Information
We may collect information about how you use the Services, such as:
- Screens viewed
- Search actions
- Products viewed
- Features used
- Time spent in the app
2. How We Use Information
We use your information to:
- Create and manage accounts
- Process and deliver orders
- Provide customer support
- Verify student eligibility for student benefits
- Operate loyalty points, discounts, and promotions
- Improve products, services, and app performance
- Personalize shopping experiences
- Send order updates and notifications
- Detect fraud, abuse, or unauthorized activity
- Comply with legal obligations
3. AI Features and Third-Party Processing
Some features of GLO may use artificial intelligence to provide product recommendations, answer questions, or improve customer experience.
When you use AI chat or similar tools, your submitted messages may be processed by OpenAI through the ChatGPT API to generate responses.
Please avoid sharing highly sensitive personal information through AI chat unless necessary for your request.
We use service providers under appropriate safeguards and aim to minimize unnecessary data retention where possible.
4. Student Verification Documents
If you upload a student ID card or verification document:
- It is used only to review eligibility for student benefits or discounts
- It may be reviewed manually or automatically
- It may be deleted after verification or retained only as needed for fraud prevention, dispute handling, or legal compliance
5. How We Share Information
We may share information with trusted service providers that help us operate GLO, including providers for:
- Hosting and cloud infrastructure
- Authentication and login services
- Analytics
- Customer support
- Delivery and logistics
- Notifications and messaging
- Payment processing
- AI processing (such as OpenAI)
We may also disclose information:
- If required by law
- To protect safety, rights, or security
- In connection with a merger, acquisition, or business transfer
We do not sell your personal information for money.
6. Payments
Payment transactions may be processed by third-party payment providers. GLO does not store full payment card numbers unless explicitly stated in-app.
Available payment methods may vary by region.
7. Notifications and Communications
We may send:
- Order confirmations
- Delivery updates
- Security alerts
- Customer support replies
- Promotional messages where permitted by law
You can manage notifications in your device or app settings.
8. Data Retention
We retain information only as long as reasonably necessary to:
- Provide the Services
- Complete transactions
- Maintain loyalty records
- Prevent fraud
- Resolve disputes
- Meet legal, tax, or accounting obligations
Retention periods vary depending on the type of data.
9. Your Choices and Rights
Depending on your location, you may have rights to:
- Access your information
- Correct inaccurate information
- Request deletion of your account or data
- Opt out of certain communications
- Manage permissions such as notifications, camera, or photos
You may contact us to request assistance.
10. Account Deletion
You may request deletion of your account through the in-app deletion feature (if available) or by contacting us at:
Some information may be retained where required for legal obligations, fraud prevention, transaction records, or dispute resolution.
11. Permissions
Depending on features you use, GLO may request access to:
- Camera (for uploads such as student ID verification)
- Photo Library (to upload images/documents)
- Notifications (for orders and offers)
- Location (if delivery/location features are enabled)
You may control permissions through your device settings.
12. Security
We use reasonable technical and organizational measures to help protect your information. However, no system can guarantee absolute security.
13. Children's Privacy
GLO is not directed to children under the minimum age required by applicable law to use commerce services independently. If we learn personal information was collected improperly, we may delete it.
14. International Use
Your information may be processed in countries other than your own, subject to applicable safeguards and laws.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised “Last updated” date.
16. Contact Us
If you have questions, requests, or support needs, contact us at: